Welcome to our 75th, and first online, annual report. Rather than look backward at all we have achieved since 1939, we are firmly focused on the future and embracing new ways of sharing the impact of our work.
The demand for EFry’s support has never been higher. This year, we served 14,230 clients, a 46 per cent increase over last year. This jump is due to expanding programs and services, particularly for children whose parents are either incarcerated or homeless. We have enhanced JustKids programming, increased outreach to homeless families in Surrey, New Westminster, and Abbotsford and introduced the new Cornerstone Drop-in Centre in Surrey. Through these expanded supports, we served 3,543 youth and children, who now form 25 per cent of our client base.
One floor of the Ellendale Program was extensively renovated to increase from 10 to 18 beds, so we could offer women the ability to care for their children while seeking addictions treatment or support. Shortly, we expect to receive licensing for this expanded capacity under the new Community Care and Assisted Care Living Act.
As part of our work to advocate for broad change that will benefit women not only in the Lower Mainland but across the country, EFry prepared a substantive report on gender and employment for the Correctional Service of Canada and the Canadian Association of Residential Options for Women. For EFry’s own needs, we worked with Innoweave to explore ways to enhance case management and track client outcomes. Acting on what we learned, our reporting has changed and will continue to evolve as we optimize our operations and create new tools to demonstrate the impact of our work.
EFry has long relied on feedback from those we work with, and for, to tell of their experiences and opportunities for improvement. We are fortunate to have many multi-year volunteers and a staff turnover rate lower than 75 per cent of those in our sector. This year, we tapped into the knowledge of our more than 550 volunteers through our first volunteer survey, to augment the information we receive from existing client, staff, board and stakeholder surveys. Results of all spoke overwhelmingly about our invaluable quality of service and respect for others. They also provided insights on changing client needs that will assist in program planning.
With an eye to the future, we anticipate ongoing increased need for services and we’re making changes to continue leading the way. Age has given EFry the wisdom and the ability to leverage vigour, youth and innovation to increase the impact of our work, and brighten the futures of those we serve.
With an eye to the future, we anticipate ongoing increased need for services and we’re making changes to continue leading the way.